Privacy Policy

Effective Date: November 2025

1. Introduction

Welcome to TrainMania.co.nz (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand) and all other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us.

2. Information We Collect

We may collect the following types of personal information:

• Contact details – such as your name, postal address, email address, and phone number.

• Account information – login details if you create an account with us.

• Payment information – credit/debit card or other payment details processed securely via third-party providers.

• Order and purchase details – products ordered, delivery information, and transaction history.

• Website usage data – including IP address, browser type, pages visited, and analytics data collected via cookies.

• Communications – any messages, enquiries, or correspondence sent to us.

3. How We Collect Your Information

We collect personal information when you:

• Visit or browse our website.

• Place an order or make a purchase.

• Create an account or subscribe to our newsletter.

• Contact us by email, phone, or online forms.

• Enter promotions or surveys run by TrainMania.

We may also collect aggregated or anonymised data to improve our services and website experience.

4. How We Use Your Information

We may use your personal information to:

• Process and deliver your orders.

• Communicate with you about purchases, deliveries, or enquiries.

• Provide customer support and technical assistance.

• Send updates, promotional offers, or newsletters (if you have opted in).

• Improve our website, services, and customer experience.

• Comply with legal, accounting, and tax obligations.

We will only use your personal information for the purpose it was collected, or for related purposes permitted by law.

5. Disclosure of Information

We may share your personal information with:

• Service providers such as couriers, IT and hosting providers, and payment processors who assist in our operations.

• Regulatory authorities or law enforcement agencies if required by law.

• Analytics and marketing platforms that help us analyse performance or improve the website.

We will never sell or rent your personal information to any third party.

6. Storage and Security

We take reasonable steps to safeguard your personal information from loss, unauthorised access, misuse, or disclosure.
Information is stored securely in electronic form, with access restricted to authorised personnel only.
While we use industry-standard measures to protect your data, please note that no method of electronic transmission or storage is completely secure.

7. Access and Correction

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you; and

• Request correction of any information that is inaccurate or incomplete.

To exercise these rights, please contact us (see Section 10). We may require proof of identity before releasing or updating information.

8. Cookies and Tracking Technologies

TrainMania.co.nz uses cookies and similar technologies to enhance your browsing experience, analyse website performance, and personalise content.
You can disable cookies through your browser settings, although some website features may not function properly if you do so.

9. International Data Transfers

Some of our trusted service providers may store or process data outside of New Zealand.
Where such transfers occur, we take reasonable steps to ensure that your information is handled in accordance with the New Zealand Privacy Act 2020 and that suitable safeguards are in place.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

TrainMania Limited
Company Number: 9357443
NZBN: 9429052987960
GST Registered: Yes
Email: info@trainmania.co.nz
Phone: +64 (0) 22 605 5415
Address: Winscombe Mall, 39 Queen Street, Unit 4, Warkworth 0910, New Zealand
Postal Address: PO Box 400, Warkworth 0941, New Zealand

We aim to respond to all privacy enquiries promptly and fairly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations.
Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Summary

At TrainMania.co.nz, we take your privacy seriously. Your personal information is collected and used responsibly, securely, and only as needed to serve you — in full compliance with the Privacy Act 2020 (NZ).